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Technical Support F.A.Qs

When I try to login to my account it gives me an error stating that I need to be logged in to perform that function, and that I need to have cookies enabled. How can I make sure that my cookies are enabled?

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)
• Go to the "Tools" menu.
• Select "Options".
• Select the "Privacy" icon in the left panel.
• Check the box corresponding to "Allow sites to set cookies".
• Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0
• Select "Preferences" from the Edit menu.
• Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
• Under "Privacy & Security", select "Cookies."
• Select "Enable all cookies".
• Click "OK".

Microsoft Internet Explorer 6.0+
• Select "Internet Options" from the Tools menu.
• Click on the "Privacy" tab.
• Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
• Click "OK".

Microsoft Internet Explorer 5.x
• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click the "Custom Level" button.
• Scroll down to the "Cookies" section.
• To enable:
• Set "Allow cookies that are stored on your computer" to "Enable".
• Set "Allow per-session cookies" to "Enable".
• Click "OK".

Microsoft Internet Explorer 4.x
• Select "Internet Options" from the View menu.
• Click on the "Advanced" tab.
• Scroll down to find "Cookies" within the "Security" section.
• To enable:
o Select "Always accept cookies".
• Click "OK".

Netscape Communicator 4.x
• Select "Preferences" from the Edit menu.
• Find the "Cookies" section in the "Advanced" category.
• To enable:
To enable cookies, follow the instructions below for the browser version you are using. Select "Accept all cookies" (or "Enable all cookies").
• Click "OK".

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